Communication Essentials

Objectives of the course

Whether writing an email, sending a text, speaking to an audience, or talking on the phone, clear communication matters. This course will teach you to effectively get your message across. It takes practice and commitment to communicate effectively. Effective communication is a two-way street. It’s not only how you convey a message; you must also check for understanding and actively listen to ensure your message has been understood. Choose your words carefully; avoid complicating what you want to say and avoid vague statements – as encapsulated by the 3 Cs of effective communication.

Benefits

• Learn effective communication
• Practice communicating effectively
• Gain advantages from effective communication
• Learn to avoid communication issues
• Skills practice

Course content

• Learn the 3 Cs of effective communication
• Clearly defined • Carefully delivered
• Committed to mutual understanding
• Reap the benefits of effective communication
• Prepare to communicate effectively, making it a habit
• Avoid communication issues

Who should take this course?

This course should appeal to anyone who needs to develop and enhance their ability to listen with empathy. It will also help those who want to learn how to assert themselves and speak up with confidence.